Use a unique organization Email to create each Workplace or Office
location
Ex: admin@your-organization.com
Don't use Individual User or Employee Email.
Workplace Admin Sign up
Use a unique organization Email to create each Workplace or Office
location
Ex: admin@your-organization.com
Don't use Individual User or Employee Email.
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Improve user satisfaction with reliable IT Management System
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IT Management Software is a platform that assists employees with the solutions for the incidents and requests. IT team can track incidents, troubleshoot issues, and provide assistance with regards to products, services, or both, and procedures by using IT help desk.
All incoming IT related requests from customers and other corporate departments are handled by an IT ticketing system. Every support request will be turned into a separate ticket by its design, which also streamlines the support procedure through features like ticket management, enhanced collaboration, automation, and others.
Manage and streamline the internal IT Helpdesk requests.
The single point of contact between end users and the IT team is the IT ticketing system. IT Management system enables IT team to centrally store and manage support requests that have been compiled into tickets from various channels. In order to keep IT support teams productive and organized, the ticketing system also aids in classifying and assigning these tickets in accordance with priority.
Efficiently prioritize, group, and organize support requests. Quickly assign inquiries to the most qualified agent, provide contextual IT support interactions, and keep track of all IT requests and incidents.
Comprehensive IT inventory management system enabled to handle all types of IT hardware, software, licenses, and accessories within your company. Keep track of your valuable IT assets with ease.
Capture and manage all IT maintenance, shutdowns, and periodic upgrades through change requests. Stay informed about ongoing activities and ensure smooth transitions during system changes.
IT helpdesk assistance becomes vital when a device or software develops a technical issue. IT team offers much more than just a technical team and employees may contact get the assistance of resolving any IT issues while working in the on campus or working remotely called as the off campus or hybrid. IT team role has been modified over the years not just providing the helpdesk, also maintaining the assets, preparing the planned shutdown for periodic maintenance through change management and unplanned maintenance upon emergency situations,
IT Team or employees can directly raise a ticket in the platform and all the tickets kept in a single place which can be viewed by whole IT Team, managers or IT Director/CXOs. IT Helpdesk software makes it simple for the IT team to communicate with one another and can handle several tickets at once.
Helpdesk team, managers or employees can use IT helpdesk software to create tickets for various category with issues or requests,
IT Asset Manager is built-in feature in IT Helpdesk software that helps organization for the better inventory management to gain insights for plan, assist, organize to IT needs, discovery, auditing IT assets. Asset Manager helps the organization with process-oriented and making sure assets are tracked, reserved in IT asset management. It involves ensuring that organizations important assets are monitored and utilized.
IT assets may comprise with asset status,
Organizations to achieve the compliance requirements, and reviews should go through a required planned maintenance down time, IT infrastructures and application will be down during the planned down time window, hence resources will not be available for the people on campus or off campus.
Portstay has in-built change management in the IT Helpdesk software which tracks, manages all the shutdown, maintenance. Once Change request or management is raised it’s defined with clear reason, time and what’s available and what not.
Change request consists of,
